Account & Team
Change Your Password
Change your Prism password from the account menu, and learn what to do if you have forgotten it.
2 min read Updated
You can change your password at any time while you are signed in. Every user can do this, whatever their role.
How to change your password
Open the account menu
Click your name at the bottom of the left sidebar.
Choose Change password
Click Change password. A box called Change password opens. It says "Choose a new password for your account", followed by your email.
Type your new password
Enter it in New password. It must have at least 6 characters.
Type it again
Enter the same password in Confirm password.
Save
Click Update password. The button shows Updating…. When it works, you see Password updated successfully. and the box closes.
Click Cancel to close the box without changing anything.
If you forgot your password
Prism has no "Forgot password" or reset link. You need your current session to change your password here. If you cannot sign in:
- Ask your Prism admin or your Techmagnate contact.
- Or email support@techmagnate.com.
Common issues
| Message | How to fix it |
|---|---|
| Password must be at least 6 characters. | Use a longer password. |
| Passwords do not match. | Type the same password in both boxes. |
| Failed to change password | Try again. If your session has ended, sign in again first. |
More help: Login issues and Your account.
Frequently asked questions
How long must my new password be?
At least 6 characters. Both boxes must match.
I forgot my password. Can I reset it?
Prism has no Forgot password link. Ask your Prism admin or your Techmagnate contact, or email support@techmagnate.com.
Do I need to sign in again after changing my password?
The box simply closes after Password updated successfully. Use your new password the next time you sign in.
Related articles
- Getting StartedYour AccountUse the account menu, understand how long you stay signed in, and learn the difference between the Prism panel and the Client panel.Read
- Getting StartedCreate Your AccountSign up for Prism, sign in for the first time, and understand every field and error message on the sign-up and sign-in screens.Read
- TroubleshootingLogin IssuesFix sign-in and sign-up errors, a forgotten password, an expired session and No access messages.Read
- Account & TeamTeam MembersAdd teammates to a project, choose their role, limit which pages they see, and remove members from the Team screen.Read
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