Login Issues

Use this page when you cannot sign in, cannot create an account, or see a page that says you have no access.

"Invalid credentials"

Why it happens: The email address or password is wrong.

How to fix it:

1. Check that you typed the email address you signed up with.
2. Check that Caps Lock is off.
3. Click the eye button in the Password field to see what you typed.
4. Try again.

What to check next: if you have forgotten your password, see the next section.

I forgot my password

Why it happens: Prism has no "Forgot password" or reset link.

How to fix it:

1. Ask your Prism admin or your Techmagnate contact for help.
2. Or email support@techmagnate.com from the email address on your account.

What to check next: once you can sign in, you can set a new password yourself. See Change password.

"Email and password required"

Why it happens: One of the two fields on the sign-in page is empty.

How to fix it:

1. Fill in Email Address and Password.
2. Click Sign In.

What to check next: if the page shows "Server error", wait a moment and try again.

"User already exists"

Why it happens: An account with this email address already exists. You may have signed up before, or an admin may have added you to a project with this email.

How to fix it:

1. Go to the sign-in page. Click Sign In instead of creating a new account.
2. If you do not know the password, ask your Prism admin or email support.

What to check next: see Create an account.

Sign-up errors

"All fields are required" means a required field is empty. Fill in every field and try again. Organization Type is optional.

"You must agree to the Terms & Conditions before creating an account." means the checkbox is not ticked. Tick it and click Create Account.

Password too short at sign-up. Your password must have at least 8 characters.

After "Account created successfully!", Prism takes you to the sign-in page. It does not sign you in for you. Sign in with your new email and password.

"Invalid token" or "No token provided"

Why it happens: Your session has ended while you were working. You stay signed in for up to 7 days on a browser. After that, you must sign in again.

How to fix it:

1. Click your name at the bottom of the left sidebar and click Log out, or refresh the page.
2. Sign in again.

What to check next: Remember me only remembers your email address. It does not keep you signed in.

Password rules

If you see "Failed to change password", try again. If it repeats, email support. See Change password.

"No access" messages

You may see one of these pages:

• "You need admin or owner access on at least one project to open this panel."
• "This area is only available to admin accounts."
• "You don't have permission to view this page." with "Please contact your administrator if you believe this is a mistake."

Why it happens: Your role does not allow this page. The Client panel is for project admins and owners. Viewers see the Prism panel reports only.

How to fix it:

1. Click Return to Prism panel to go back to your reports.
2. If you need access, ask your project owner or admin to change your role.

What to check next: read Roles and permissions.

"No projects assigned yet"

Why it happens: Your account is not linked to a project yet. The message says "Your account isn't linked to a project workspace yet. Ask your admin to add you to a project."

How to fix it:

1. Ask your admin to add you on the Team page.
2. Sign in again after they add you.

What to check next: Prism does not send an invitation email. Your admin should tell you when you have been added. See Team members.