Troubleshooting
Connection Issues
Fix Google Search Console and Google Analytics 4 connection errors, Needs attention cards and Can't reach server.
4 min read Updated
Prism reads your data from Google with read-only access. When you click a connect button, Google asks you to sign in and allow access. Then Prism asks you to pick a property or site. Most connection problems happen in one of these steps.
Connection messages
The first table lists the messages you may see while connecting. Errors appear under the heading "Connection failed", with a button that takes you back to Prism.
| Message | What it means | How to fix it |
|---|---|---|
| "You declined access to your Google Analytics 4 data." (or "…Google Search Console data.") | You clicked cancel or did not allow access on Google's screen. | Connect again and allow access on Google's screen. |
| "Google Analytics access was not granted. Please accept the analytics.readonly permission to connect." | You left the Analytics permission unticked. | Connect again and tick the Analytics read-only permission. |
| "Search Console access was not granted. Please accept the webmasters.readonly permission to connect." | You left the Search Console permission unticked. | Connect again and tick the Search Console read-only permission. |
| "Google returned an error: …" | Google stopped the sign-in and sent back an error code. | Wait a moment and connect again. If it repeats, email support with the code. |
| "Missing authorization code from Google. Please try connecting again." | Google did not send Prism the code it needs. | Start the connection again from the Integrations screen. |
| "Invalid or expired state" | The connection step is no longer valid. | Start again from the Integrations screen. |
| "Failed to connect Google Analytics 4." (or "…Google Search Console.") | Prism could not finish the connection. | Try again. If it repeats, email support. |
| "Failed to save the selected item." | Prism could not save the property or site you picked. | Try again and pick the item once more. |
| "No GA4 properties were found for this Google account." | The Google account you used has no GA4 property it can read. | Sign in with a Google account that has access, or ask the owner to add you. |
| "No Search Console sites were found for this Google account." | The Google account you used has no Search Console site. | Sign in with an account that has access to the site in Search Console. |
| "Failed to start the Google Search Console connection." (or Google Analytics 4) | Prism could not open the Google sign-in step. | Refresh the page and click connect again. |
| "Failed to disconnect Google Search Console." (or Google Analytics 4) | The disconnect did not finish. | Refresh the page and try again. |
When it works, you see "Verifying your Google account…", then the picker ("Signed in as" your email), then "Finishing setup…", and finally a "connected" message with "Redirecting you back to Prism…".
The card says "Needs attention"
Why it happens: The last sync failed, or Google access was removed or expired. For example, someone removed Prism in their Google account, or the Google account lost access to the property. The card shows the error, or "The last sync failed. Reauthenticate to restore the connection."
How to fix it:
- Open SystemIntegrations & MCP.
- On the card with ⚠ Needs attention, click Reauthenticate.
- Sign in with a Google account that still has access to the property or site.
- Pick the same property or site and finish the steps.
Reconnecting clears the error.
What to check next: if you want to use a different property, click Disconnect, then connect again. See Reconnect or disconnect.
The card says "Can't reach server"
Why it happens: Your browser could not reach Prism's server to check the connection status. The card shows ⚠ Can't reach server and "Couldn't reach the backend to check connection status".
How to fix it:
- Check your internet connection.
- Refresh the page.
- If you are on a company network or VPN, try again without it, or ask your IT team.
What to check next: if it lasts more than a few minutes, email support@techmagnate.com.
The Analytics screen says "Not connected"
Why it happens: No property or site is connected for this source in the current project.
How to fix it:
- Check that the right project is selected in Current Project.
- On the Analytics screen, click Connect on the card, or click Property settings.
- Follow the steps for Google Search Console or Google Analytics 4.
What to check next: if the card shows Needs attention instead, use Reauthenticate as described above.
I want to remove Prism's access
Why it happens: You may want to stop Prism reading your data.
How to fix it:
- In Prism, click Disconnect on the card.
- You can also remove access in your Google Account under Security, third-party access: Google Account permissions.
What to check next: read Permissions and privacy.
Frequently asked questions
What does Needs attention mean?
The last sync failed, or Google access was removed or expired. Click Reauthenticate on the card to restore the connection.
Why does Prism say no GA4 properties were found?
The Google account you signed in with has no access to a GA4 property. Sign in with an account that has access, or ask the property owner to add you.
Can Prism change my Google data?
No. Prism asks only for read-only access to Analytics and Search Console, plus your Google email.
Related articles
- IntegrationsReconnect or DisconnectFix a connection that says Needs attention by reauthenticating, or disconnect Search Console or GA4 from a project.Read
- IntegrationsConnect Google Search ConsoleConnect your Search Console site to Prism with read-only access, check its status and fix connection errors.Read
- IntegrationsConnect Google Analytics 4Connect your GA4 property to Prism with read-only access so you can see sessions, conversions and revenue next to your search data.Read
- IntegrationsPermissions and PrivacyWhat Google access Prism asks for, why it is read-only, and how to remove Prism's access from your Google account at any time.Read
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