Common Issues

Most problems have a simple fix. Find your problem below. If it is not here, look at the more detailed guides for data, connections, sign-in and features.

My reports are empty

Why it happens: Google Search Console or Google Analytics 4 is not connected for this project. Or it is connected, but the first sync has not finished yet.

How to fix it:

1. Check that the right project is selected in Current Project at the top of the screen.
2. Open System→Integrations & MCP.
3. Check that the Google cards show ● Connected.
4. If a card shows + Available, click its connect button (for example Connect Google Search Console) and follow the steps. See Connect your data.
5. After you connect, wait for the first sync. Prism loads up to 180 days of history.

What to check next: if a card shows ⚠ Needs attention, see Connection issues.

I am looking at the wrong project

Why it happens: Prism shows data for one project at a time. The project in Current Project decides what every report shows.

How to fix it:

1. Click the Current Project switcher in the top bar.
2. Type part of the name in "Search projects…".
3. Click the project you want.

What to check next: rank tracking and LLM Tool screens also have their own Project dropdown in the filter bar. Check that too.

The newest days look low

Why it happens: Google needs time to finish each day's numbers. Prism's data runs through two days ago.

How to fix it:

1. Wait a day or two. The numbers fill in.
2. Compare full periods, not the last day or two.

What to check next: see Data issues for how the sync works.

A list does not add up to the total

Why it happens: Search Console hides some queries and pages for privacy. Prism shows that part as (not set) so totals match Search Console.

How to fix it:

1. Nothing is broken. Look for the (not set) row at the end of the table.
2. Read (not set) explained to learn more.

What to check next: GA4 and Search Console numbers also differ for other reasons. See Data issues.

A page is missing from my sidebar

Why it happens: Each member sees only the modules enabled for the project, minus any page-access limits set for them. The Dashboard and Integrations are always there.

How to fix it:

1. Check that you picked the right project.
2. Ask your project admin to enable the module or change your page access.

What to check next: if you see "This module isn't available", see Feature issues.

A section is still loading

Why it happens: On the Analytics screen, the lower sections load only when you scroll down to them. You may see messages such as "Loading device breakdown…" for a moment.

How to fix it:

1. Scroll to the section and wait a few seconds.
2. If it still does not load, refresh the page.

What to check next: if you see "Invalid token" or "No token provided", your sign-in has expired. See Login issues.

I still need help

If none of these fixes work, email support@techmagnate.com. Tell us:

• your project name
• the screen you were on
• the exact message you saw
• what you expected to see