Getting Started

Create Your Account

Sign up for Prism, sign in for the first time, and understand every field and error message on the sign-up and sign-in screens.

3 min read Updated October 5, 2026

You need a Prism account to see your reports. This page shows you how to sign up, how to sign in, and what each message means.

Before you start

Use your work email address. Your admin links projects to your email, so use the same one they know.
Choose a password with at least 8 characters.
Your teammates may have already added you to a project. If so, ask your admin how you should get your password before you sign up.

Open the sign-up page
On the sign-in page, click Sign Up next to "Don't have an account?". You will see Create your account.
Fill in your details
Enter your First Name, Last Name, Email Address and Contact Number (a 10-digit number). You can also pick an Organization Type: Agency or Client. This one is optional.
Choose a password
Type a Password. It must have at least 8 characters.
Accept the terms
Tick the box to agree to the Terms & Conditions and Privacy Policy.
Create the account
Click Create Account. The button shows Creating account… while it works. When it is done, you see Account created successfully! and then Redirecting you to sign in….

Open Prism
Go to the sign-in page. You will see Sign in to your account.
Enter your email and password
Type your Email Address and Password. Click the eye button if you want to see the password as you type.
Choose Remember me (optional)
Tick Remember me if you want Prism to fill in your email next time on this browser.
Click Sign In
The button shows Signing in…. Then Prism opens the Prism panel, where your reports are.

If you forget your password

Prism has no "Forgot password" or reset link. If you forget your password:

Ask your Prism admin or your Techmagnate contact.
Or email support@techmagnate.com.

If you know your current password and just want a new one, you can change your password from the account menu.

Common issues

Message	What it means	What to do
All fields are required	A sign-up field is empty.	Fill in every field, then try again.
You must agree to the Terms & Conditions before creating an account.	The terms box is not ticked.	Tick the box and click Create Account again.
User already exists	An account with this email already exists.	Sign in instead. If you don't know the password, ask your admin.
Email and password required	You left the email or password empty on the sign-in page.	Fill in both fields.
Invalid credentials	The email or password is wrong.	Check for typing mistakes and try again.
Server error	Something went wrong on the Prism side.	Wait a moment and try again. If it keeps happening, contact support.

For more help, see Login issues.

Next step

Once you can sign in, set up a project.

Frequently asked questions

Does Remember me keep me signed in?

No. Remember me only remembers your email address on this browser. You still type your password each time you sign in.

I forgot my password. How do I reset it?

Prism has no Forgot password link. Ask your Prism admin or your Techmagnate contact, or email support@techmagnate.com.

Why am I not signed in after I create my account?

This is expected. After sign-up, Prism shows Account created successfully and takes you to the sign-in page. Sign in with your new email and password.

What does User already exists mean?

An account with that email address already exists. Sign in with it instead of signing up again.

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