FAQ
Account Questions
Answers about signing up, signing in, passwords, roles, inviting teammates and how long you stay signed in.
1 min read Updated
This page answers questions about your Prism account and your team. For full guides, see Create an account, Team members and Roles and permissions.
If you cannot sign in, see Login issues.
Frequently asked questions
How do I create an account?
On the sign-in page, click Sign Up. Fill in your details, choose a password of at least 8 characters, agree to the Terms & Conditions and click Create Account. Then sign in with your new email and password.
How do I sign in?
Enter your Email Address and Password on the sign-in page and click Sign In. You then go to the Prism panel.
I forgot my password. How do I reset it?
Prism has no forgot-password link. Ask your Prism admin or your Techmagnate contact, or email support@techmagnate.com.
How do I change my password?
Click your name at the bottom of the left sidebar and choose Change password. Enter a new password of at least 6 characters twice, then click Update password.
What roles are there?
A Viewer sees the reports only. An Admin can also invite members, remove viewers and open the Client panel. An Owner can do everything an Admin can, plus change roles and remove admins.
How do I invite a teammate?
An admin or owner opens Team in the Client panel, clicks Invite member, enters the email, project and role, then clicks Send invite. Prism does not send an invitation email, so let your teammate know you have added them.
How long do I stay signed in?
Up to 7 days on the same browser. After that you need to sign in again. Log out signs you out right away.
Does Remember me keep me signed in?
No. It only remembers your email address on this browser.
Related articles
- Getting StartedCreate Your AccountSign up for Prism, sign in for the first time, and understand every field and error message on the sign-up and sign-in screens.Read
- Account & TeamChange Your PasswordChange your Prism password from the account menu, and learn what to do if you have forgotten it.Read
- Account & TeamRoles and PermissionsWhat owners, admins and viewers can do in Prism, and how project modules and page access decide which pages each member sees.Read
- Account & TeamTeam MembersAdd teammates to a project, choose their role, limit which pages they see, and remove members from the Team screen.Read
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